Home STORM Watches Care & Maintenance / Guarantee

STORM Watches Care & Maintenance / Guarantee

by Carathea

STORM Guarantee

The STORM guarantee covers manufacturing defects for 2 years from the date of purchase.  Within this period this watch will be repaired free of charge.  Jools will be happy to send your watch back for you, free of charge, provided it was bought from us and is still under guarantee.

COVERED BY GUARANTEE
Movement/mechanism (provided it has not been damaged by contact with moisture/water on a non water resistant watch).
Manufacturing defects.

NOT COVERED BY GUARANTEE
Batteries, glass, case, straps, clasps and winder.
Accidental damage, misuse or inexpert or unauthorised repair.
Water penetration through misuse, or on non water resistant watches.*
Discolouring or wear occurring through normal usage.*

*Please refer to Care and Maintenance for details.

Some selected STORM watches have been designed and developed as collectors items, featuring more complex and/or shutter mechanisms. We recommend these models should be serviced at regular intervals to ensure trouble free operation. Due to the complex and/or delicate nature of these items, care must be taken while wearing or operating them. The battery in your STORM watch is of standard size and can be replaced by most high street jewellers or our service department.  Jools cannot guarantee the watch should the battery be replaced elsewhere.

TERMS AND CONDITIONS
PLEASE NOTE YOU WILL BE CHARGED FOR SERVICE IF YOU ARE UNABLE TO PROVIDE THE ORIGINAL SALES RECEIPT AND GUARANTEE WITH THE WATCH.

THIS GUARANTEE DOES NOT AFFECT YOUR STATUTORY RIGHTS.

STORM Care and Maintenance

CARE AND MAINTENANCE

 

Water Resistant Recommended Use

WATER RESISTANT
ACCIDENTAL
SPLASHES
SWIM WATER SPORTS SNORKEL SCUBA
DIVING
Splash Resistant OK X X X X
30M/3ATM OK X X X X
50ATM/5ATM OK OK X X X
100M/10ATM OK OK OK X X
200M/20ATM OK OK OK OK X
500M/50ATM OK OK OK OK X
1000M / 100ATM OK OK OK OK OK

 

*** Never pull out the crown when the watch is wet.***

*** Always check that the crown is pushed in.***

The water resistancy of the watch relates to the pressure of water against it whilst static, at the depth specified. However, the faster the watch is moved against the water, the higher the pressure against it. This explains why a watch marked ‘WATER RESISTANT / 30M’ may not be resistant to the force of spray from a tap or swimming.

Watches without water resistant engravings on the caseback, should be protected from water and excessive amounts of moisture, steam and condensation to avoid damage.

We do not recommend water resistant watches to be worn while having a shower or bath. The item also should not be exposed to or left in conditions of high temperatures, condensation or steam that is usually found in environments such as a bathroom.

This is to avoid damage caused by contact with high pressure or temperature which will cause deterioration of the gaskets.

The water resistancy of the watch is not permanent, and will be affected by the deterioration, through time, of the gaskets sealing the glass, casebacks, pushers or crown.

We recommend that your STORM watch is re-sealed and tested for water resistance every year or when the case is opened for servicing to maintain continuous water resistance.

Please ask for this service, if required as this work is not standard. 

Temperature Extreme
Do not expose the watch to direct sunlight or high temperatures. This will cause malfunctioning, discolouration and shorten the life of the power cell. 

Keep your watch clean
The case/bracelet of watches (with stainless steel bands) should be washed periodically in soapy water. The watch and bracelet should then be wiped well with a soft absorbent cloth and left to dry completely.TAKE CARE NOT TO ALLOW THE WATCH TO COME INTO CONTACT WITH WATER IF NON WATER RESISTANT. After swimming, rinse watch in clean water and wipe dry. 
Avoid Chemicals And Gases
If any chemical (eg. fuel, thinner, alcohol, spray cosmetics, perfumes, nail polish remover, adhesives or paint) comes into contact with the watch, discolouration, deterioration or other damage may occur.

Leather Straps
Avoid contact with steam or water. Water resistant watches with leather straps are not suitable for swimming. For swimming we recommend a metal or rubber strap be worn.

Ion Plating (IP)
Models with colour finishes such as gold, rose gold and slate, have been applied using the Ion plating process. Note: If the item is scratched, marked or is in constant contact with surfaces, then the top plated layer may be removed causing discoloration and exposing the base metal colour. Should this occur then it would not be covered under the Guarantee.

Tungsten And Ceramic
Products made from Tungsten and Ceramic may be damaged or broken on impact against any hard surfaces. Care must be taken when wearing or handling these items.

Battery Replacement
Do not attempt to replace the battery yourself. This should be done by a qualified watch repairer or by our service department.

Anti-Allergenic 
All STORM watches and products conform to European standards for nickel safety. They are anti-allergenic and are safe to wear. However, a reaction may be caused if dirt, chlorine when swimming or other substances are not cleaned from the watch.

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