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Returns Policy

by Carathea

RETURNS POLICY

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Our returns policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it with all the tags intact. It must also be in the original packaging.

Several types of goods are exempt from being returned. Pierced jewellery such as pierced earrings, body jewellery, etc cannot be returned due to reasons of hygiene.

Additional non-returnable items:

  • Gift Cards
  • Personalised items such as engravings
  • Customised items such as made-to-order items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at jools.shop@gmail.com.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.  If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 14a The Avenue, High Street, Bridgwater, Somerset, TA6 3BW, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund, unless the item was faulty.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We cannot guarantee the safe receipt of your return so please consider using a trackable shipping service or insurance. We cannot accept responsibility for items which are lost in the post so strongly advise sending your return using a trackable/insurable postage service such as Special Delivery to guarantee delivery.

Please complete a Returns Form before returning any item.

Returns form

  • Please Return to

    Jools Jewellers 14a The Avenue, High Street Bridgwater, Somerset TA6 3BW, England
  • This field is for validation purposes and should be left unchanged.

 

 

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